Voyager of the Seas Review

Voyager of the Seas
November 1, 2009
Mediterranean cruise

This is a letter I tried to send Royal Carribean as I cant get an email for the CEO I am posting it here it is about how bad certain staff members treated us. On Sunday the 1st of November myself and my sister went onboard the voyager of the seas for a cruise we were really looking forward to the cruise i am a mother of 5 kids so we were also checking it out for a family holiday for next summer. When we got on board it was really lovely and we had the cocktail of the day at a bar. We were saying god this is going to be a great holiday. However things were not to stay great for long.

After we had settled into our room and changed we said we would explore. So we went to the library to look for info there was a girl there and she was putting out books. We asked her about the internet and how much it would cost as there was no info anywhere about the service. the girl who i would say is in her early 20s with blonde hair and called Rebecca responded in a very very rude and aggressive manner. I was shocked at the way we were spoken to her reply was as follows I am an entertainer I dont work in this part swipe your card its self explanatory. I am entertainer i dont know. She was looking us up and down. My sister then just said was there info about the price she then said again look i told you i am an entertainer I have never been spoken to in such a rude way and her attitude was awful. We were really shocked by this, but decided that maybe she was having a bad day however that was not to be. We came across Rebecca a lot o the cruise and each time she was rude and unhelpful. on the second occasion it was in Cleopatra’s needle it was the night of the karaoke. That night she was even worse and very loud and behaving in a very unprofessional manner. Myself and my sister and two girls we met at our table said we would enter for a laugh. We were looking for a song and could not find it Rebecca took the book off us and wrote down a song. We thought she had found the song for us, so we said did you find the song and she said in her rude manner NO i found MY song, and gave all four of us a really dirty look. She then proceeded to be very rude to other passengers and was shouting at the top of her voice. She put the wrong song on around 3 or 4 times and when she was told this each time she shouted out well this is what you wrote down. Its not my fault you wrote down the wrong song. She was shouting out this as loud as she could. One passenger walked out of the bar because she shouted at her spell you name and when she called that girl she said i cant say it and spelled it out, but the girl had left . We were sitting close to her and for the whole night she was loud and horrible. She got up to sing and she didn’t even know the song she sounded awful and she was been rude to people. All she wanted was attention. The night should have been called THE REBECCA SHOW. She then ordered herself a drink and treated the waiter like a piece of dirt. I was getting so annoyed having to listen to her. The poor waiter just served her. She was giving out to him. I was surprised that staff were allowed drink. We told people at dinner the next night and everyone at our table had been spoken to in a rude way by her. The day we were meant to go to pisa and florence she told an american lady at our table that florence was very expensive and she won’t be able to afford anything. The cheek of the girl is unreal. She also left a quiz to chase a man down the stairs. She likes to chat to men you see her flirting with the men in the white shirts and navy jackets for uniforms. She then ruined the salsa night by just taking over the dance floor, dancing on her own. Not once did she dance or show a passenger how to dance just pushed herself around the floor. The other staff members were helping people and showing us how to do it. We left early cos i could not stay near her she spoiled that night too. I really thought that your cruise line was meant to be one of the best in the world. Maybe the ship is but some of the staff our not. I went to pay my bill on the 3rd night as i was paying cash and had reached the 500 dollar limit. So we went down to pay. However the guy said i owed 830 dollars so i payed it. My sister was paying hers and the girl said yours was just payed. The guy had used my money to pay for my sisters bill. I said could he transfer what i just paid on to my sea pass. He didn’t know how to do this and was rude about it and said the girl that worked with him it was her fault. In the meantime i was standing there, the girl transfered the 850 dollars on to my card. I only owed 664 dollars so i now had credit on my sea pass. That was fine, but not once did anyone say they were sorry this had happened. That is not the end of it. Two of our excursions were cancelled due to bad weather. That is fine. We got the two trips refunded on to our cards, but did not get the port taxes refund which were told we would get. On sat we were told we could get a free shuttle bus into toulon as out trip was cancelled, so we said we would go with two other girls. We got to the bus and a french girl asked for our sea passes. We said that we were told it was free and she said it was but needed our sea passes and us to sign. We all said to her was it free and she said yes it was and that no money would be taken, but sure enough she had lie and we were charged. It was not the fact we were charged it is the fact we were lied to. I never received a final statement, so i went down to guest services on saturday evening to settle my bill I went to a girl called diane to pay. She was very rude. In fact she was just like rebecca i gave her my sea pass and said i wanted to pay my bill. I explained that i wanted to use the last few dollars i had to pay some and i would pay the rest in euros, so i payed 340 dollars 1st and the rest came to 240. She snatched the money off me, shoved two pieces of paper in front of me to sign and then snatched them back off me never once said thank you, never once asked did i have a nice cruise, never said anything really. Just looked at me with an angry face, no smile and spoke in a rude manner. Not the kind of staff you would
expect on guest services. By this stage i was so annoyed about having been treated so badly by certain members of staff and been lied to by the bus staff. I made a complaint to david our head waiter in the magic flute. He took the details but told us to make a formal complaint too. He was very pleasant. On a Happier note, i want to name the staff that were great and that delivered great
service. Dexter, our room attendant was fantastic and so helpful. He was always pleasant and happy. We had our dinner in the magic flute every evening. We sat on table 576 the 1st sitting. Our waiter was micaslav. He was one of the best waiters i have ever been served by and the the waiter that assisted him was also great. There was a girl who worked in the pig and whistle called camilla.
She was fantastic, and must be one of the most happy, polite staff members around. A really lovely girl, and looks as if she really loves her job. She was a pleasure. And Duncan, the man who sings in the pig and whistle was a lovely man. And we loved going in there to hear him sing. It is such a shame that all your staff members are not like them. Myself and my sister wanted to book a
family cruise for next year for 3 adults and 5 kids with your cruise line, but now we will be looking for another cruise line, because i would not leave any of my children with Rebecca the entertainer, as she would not entertain them because she just wants people to bow down to her and i would not my children be treated in the rude way we were treated by her. She is a disgrace to your cruise line and so is the girl Diane, as guest services is a important part of your ship you should really train them in the correct way. Rebecca was from england, and works in the entertainment section. We were really disappointed with the way we were treated and expected such great service throughout the ship not just the area i mentioned above. I thought American companies insisted great customer service from all staff members. How wrong were we. My cruise was 1st of november to 8th of November on the Voyager of the seas. It was the Med cruise. And my name is Emma Gillan.

Regards,
Emma+Gillan

Tagged as: cruise review, Mediterranean, voyager of the seas